Vehicle for Hire Service Standards

Passenger Expectations

A clear understanding of the fare (or fare rate)
To examine the driver's I.D. badge
To direct the destination and route to your destination
A courteous, English-speaking driver who knows the streets of Palm Beach County
Only the “permitted” driver and pay passengers in the vehicle
A driver who knows and obeys all traffic laws
Air-conditioning on demand
No AM/FM radio or CD/cassette unless requested
Non-smoking driver upon request
Clean passenger seat area
Clean trunk
Child-restraint seat, if required

Driver Expectations

To be paid for services provided and a deposit upon request
No illegal activities in vehicles
Personal safety
To maintain a safe environment
Non-smoking passenger(s) upon request
It is customary, but not required, to tip the driver for good service.

Unresolved Problems?

It is the policy of Horizon Transport Services to meet or exceed Palm Beach County's Vehicle for Hire Service Standards. If you believe you have witnessed unsafe or unprofessional conduct by our drivers, please call us at 561-750-6620 or send us an . Our state license is VH3286.

If your problem remains unresolved, contact:
Palm Beach County Consumer Affairs
West Palm Beach 561-712-6600
Boca/Glades 888-852-7362
http://www.pbcgov.com/consumer

Thank you for choosing Horizon Transport Services.
We're confident we won't disappoint you.

1200 N. Federal Highway

Suite 200
Boca Raton, FL 33432

Phone: (561) 750-6620
Fax: (561) 210-8543
State License No. VH3286