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Headline that says Palm Beach County's Vehicle for Hire Service Standards

Passenger Expectations

  • A clear understanding of the fare (or fare rate)
  • To examine the driver's I.D. badge
  • To direct the destination and route to your destination
  • A courteous, English-speaking driver who knows the streets of Palm Beach County
  • Only the “permitted” driver and pay passengers in the vehicle
  • A driver who knows and obeys all traffic laws
  • Air-conditioning on demand
  • No AM/FM radio or CD/cassette unless requested
  • Non-smoking driver upon request
  • Clean passenger seat area
  • Clean trunk
  • Child-restraint seat, if required

Driver Expectations

  • To be paid for services provided and a deposit upon request
  • No illegal activities in vehicles
  • Personal safety
  • To maintain a safe environment
  • Non-smoking passenger(s) upon request
  • It is customary, but not required, to tip the driver for good service.

Unresolved Problems?

It is the policy of Horizon Transport Services to meet or exceed Palm Beach County's Vehicle for Hire Service Standards. If you believe you have witnessed unsafe or unprofessional conduct by our drivers, please call us at 561-750-6620 or send us an . Our state license is VH3286.

If your problem remains unresolved, contact:
Palm Beach County Consumer Affairs
West Palm Beach   561-712-6600
Boca/Glades   888-852-7362
http://www.pbcgov.com/consumer

 

Thank you for choosing Horizon Transport Services.
We're confident we won't disappoint you.

1200 N. Federal Highway

Suite 200
Boca Raton, FL 33432

Phone: (561) 750-6620
Fax: (561) 210-8543
State License No. VH3286


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Copyright © 2009 Horizon Transport Services

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